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1. Order Placement
- Online or phone: Customers select the type of firewood (e.g., maple, ash, oak), quantity (usually by cord or half-cord), and delivery date.
- Special requests: Some customers request split vs. unsplit wood, specific sizes, or seasoned vs. green firewood.
- Payment: Typically via online payment, card, or sometimes cash on delivery.
2. Processing the Order
- Inventory check: Ensure the requested type and quantity are in stock.
- Preparation: Firewood is cut, split, and seasoned as per customer request.
- Packaging: For large deliveries, firewood may be loaded onto pallets or tarped in bundles to prevent moisture during transport.
3. Loading for Transport
- Vehicle choice:
- Small orders: Pickup trucks or vans.
- Large orders: Flatbed trucks, dump trucks, or specialized firewood trucks.
- Securing the load: Tarps, straps, or nets are used to prevent shifting or falling during transit.
4. Delivery
- Routing: Drivers plan efficient routes to minimize time and fuel.
- On-site placement:
- Firewood may be dropped in a driveway, carport, backyard, or other accessible area.
- Some services offer stacking for an extra fee.
- Safety considerations: Drivers ensure the woodpile is stable and does not damage property.
5. Unloading and Stacking (Optional)
- Customer requests: Some customers prefer the wood stacked neatly; others only want it dumped.
- Stacking tips: Keep off the ground (use pallets or logs), allow airflow to prevent moisture buildup, and cover the top to protect from rain.
6. Completion & Follow-Up
- Receipt & confirmation: Customer verifies the delivery and quantity.
- Customer service: Some companies follow up for feedback or offer subscription/delivery plans for seasonal orders.
Tips for Customers
- Order early in the season to ensure availability.
- Specify if you want split or unsplit wood, especially for indoor stoves.
- Make sure delivery access is clear for trucks.
- Ask if wood is seasoned (typically 6–12 months for hardwoods) to ensure efficient burning.
